SleepSculpt
Refund policy & 30-night sleep trial
30-night sleep trial
Sleep on your Contour Pillow for up to 30 nights from the day it's delivered. If it isn't right for you, send it back within the trial and we'll refund the price you paid for the pillow.
How to start a return
- Email us at satvendrarathore@gmail.com within 30 nights of delivery, with your order number and the reason for the return.
- We'll reply within 2 business days with return instructions and the return address.
- Send the pillow back with tracking. Please include the cover, keep it reasonably clean and pack it securely.
Trial conditions
- One trial return per household.
- Return postage for change-of-mind returns is paid by you. Your original shipping was free, so nothing is deducted for it.
- Bought a multi-pack? You can return some or all of the pillows — we refund the per-pillow price you paid for each one returned.
- We can't accept pillows damaged through misuse or that are heavily soiled (for example stains or pet damage).
Refunds
Once your return arrives and has been checked, we'll refund your original payment method within 5 business days. Your bank may take a further 3–10 business days to show the refund.
Faulty, damaged or incorrect items
If your pillow arrives faulty, damaged or not as described, email us with your order number and a photo. We'll replace it or refund you in full and cover any return postage. This is separate from the sleep trial.
Cancellations
Need to change or cancel your order? Email us as soon as possible. If it hasn't been dispatched yet, we'll cancel it and refund you in full.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.